Complaint Policy and Procedure

In order to ensure transparency of editorial and publishing process implementation of ethical guidelines and, the Editorial Board of JECCE have taken appropriate measures and strictly adhering to complaint policy and its specified procedure.

      In order to ensure that complaints and grievances by readers, authors, reviewers, editorial members, or any external and internal person/body are resolved in a transparent manner, one member of the Editorial Board is nominated to be the Complaint/Grievance Committee who can be contacted for any complaint, or concerns related to submission, review, conflict of interest and publication process. This committee is responsible to receive all such complaints by email and set up the hearing and resolve of the issue within 20-25 days of receipt of the complaint.

 What is a complaint?

    Any expression of dissatisfaction by the readers, authors, reviewers, editorial members, or any external and internal person/body about the decision of the editorial board and act of publishing (out of scope of the journal, genuineness and originality of the research work, behaviour of any of member of the editorial board, publishing process, etc.) will be considered as a complaint.

How to make a complaint?

   Complaints should be submitted in writing to the editorial office via email at editor.jecce@aiou.edu.pk Alternatively, complaints can be submitted through the online submission system, with "Complaint" selected as the category.

   Complainants are required to provide a detailed description of the complaint, including specific instances, and supporting evidence if available. Contact information (email and whats app number) should be provided for effective communication, Anonymous complaints will be considered only if the documentary proofs are provided.

How to address complaint?

   The journal will maintain the confidentiality of complainants to the extent possible, respecting their anonymity if requested. However, as anonymous complaints may limit the ability to investigate fully and address the concerns raised, such complaints will only be entertained if the proof is given.

  Once a complaint is received, the editorial office will acknowledge its receipt promptly and assign responsibility for investigation to the appropriate individual or committee. Investigations will be conducted impartially and thoroughly, with due consideration given to all relevant evidence and parties involved. The individual / committee will be required to submit their report within 25 days of assigning the complaint.