An Empirical Investigation of Impact of Knowledge Management Processes on Banks Performance in Pakistan

Abstract

The development of knowledge management as an applied enterprise discipline
is associated with the rising comprehension of that knowledge which is an
important asset for organizations to hold feasible competitive advantages.
Knowledge management meets the necessities of problem solving; new idea
generation and productivity development activities which improves the firm’s
performance. Researchers explored the relationship between knowledge
management processes and banks performance. Some previous studies have
also investigated this phenomenon. However, literature lacks empirical studies.
To fill this gap, this study emphasizes on conducting an integrative empirical
research and find relationships between knowledge management processes and
performance. The researcher has used questionnaire as a tool to collect the data
from 304 individuals of banking sector of Azad Kashmir using simple random
technique. Moreover, to investigate the collected data, descriptive statistics
using SPSS 20 has been applied and tested via correlation, multiple regression
and AOVA tests. The results confirm that knowledge management processes
have a positive impact on organization performance. The research found that
knowledge management processes significantly influenced performance of the
banks. This research might be utilized as a stepping stone for more empirical
research on knowledge management and knowledge management approaches.