Accessibility, Inclusivity, and Satisfaction Persons with Disabilities in University Libraries of Pakistan

Authors

  • Rabia Mumtaz National Library of Pakistan
  • Dr. Mahe-Bushra Asghar The Islamia University Bahawalpur

Keywords:

Persons with Disabilities; PWDs; Library services; Library resources; satisfaction level; disabled users; Students with Disabilities; SWDs; university libraries; Punjab; Pakistan

Abstract

Purpose: The study aimed to assess the satisfaction levels of Persons with Disabilities (PWDs) regarding library resources and services offered in university libraries of Punjab, Pakistan and to identify the obstacles encountered by PWDs in accessing these resources and services within the university libraries of Punjab, Pakistan.

Methodology/approach/design: This study used a quantitative approach based on a survey research
methodology. The population consisted of university libraries of Punjab province that had separate centers for persons with disabilities. Data was obtained from persons with disabilities via a questionnaire. Using the SPSS software, descriptive and inferential statistical tests were performed. These tests included one-way ANOVA, measures of central tendency and dispersion, as well as frequency and percentage calculations.

Findings: The results of the study highlighted various challenges encountered by PWDs in accessing
required resources to meet their needs within the library environment. Among the top-rated problems
identified by respondents are physical obstacles, restricted access to content in accessible formats, and
inadequate signage and information for PWDs The satisfaction levels of persons with disabilities about
library resources and services offer substantial information into their experiences and perceptions within the library context. Among the top-rated aspects of satisfaction are the availability of comfortable spaces for reading and studying, accessibility of staff assistance, and satisfaction with library programs and events.

Conclusion:  The study revealed several key elements that contribute to the positive library experience of PWDs. These elements include the availability of quiet areas for reading and studying, the friendliness of library personnel, and the quality of library programs and events. The undertaken research reveals that PWDs generally report a high degree of satisfaction over the availability of accessible resources, which include braille books, large-print texts, audiobooks, and digital materials compatible with screen readers.

Originality:  The research highlights the need for libraries to implement comprehensive strategies that
address these obstacles and ensure that PWDs have equal access to library resources and services.

Author Biography

Dr. Mahe-Bushra Asghar, The Islamia University Bahawalpur

Abstract

Purpose: The objectives of the study were to identify the library resources and services available for the PWDs in Pakistan, to determine the satisfaction level of PWDs about library resources and services, and to find the barriers faced by PWDs while getting access to library resources and services.

Methodology/approach/design: Quantitative research approach followed by survey design was applied to meet the study’s objectives. The tool of questionnaire was employed to gather the required data. The collected data were analyzed through SPSS Software.

Findings: Findings of the study manifested that libraries play a crucial role in meeting the diverse information needs of persons with disabilities (PWDs). The study shows that while libraries excel in offering various resources and services such as accessible entrances, adjustable furniture, and online digital resources, there are areas needing improvement to better support disabled patrons. Disabled students reported high satisfaction with the availability of accessible formats for library materials and comfortable study spaces, reflecting positively on libraries' efforts to cater to their needs. Challenges identified by disabled library users include a lack of assistive technology, copyright restrictions, digital accessibility issues, crowded spaces, limited hours, and inadequately trained staff, highlighting the need for comprehensive strategies to enhance library accessibility.

 

Originality: The study has added valuable literature in existing body of knowledge. It has also offered practical solutions to address information and research needs of the persons with disabilities in university libraries of Pakistan.

Keywords: Library services; resources; disabilities, disabled users; university libraries; Pakistan

 

 

 

 

 

 

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Published

2025-12-19

How to Cite

Rabia Mumtaz, & Dr. Mahe-Bushra Asghar. (2025). Accessibility, Inclusivity, and Satisfaction Persons with Disabilities in University Libraries of Pakistan. IJoLIS, 10. Retrieved from https://ojs.aiou.edu.pk/index.php/jlis/article/view/2405

Issue

Vol. 10 (2025): IJOLIS

Section

Articles